We conducted a qualitative study of a key travel site to ascertain the forms and motives of complaints made online about hotels and resorts. 200 web-based consumer complaints were analyzed using
This finding indirectly supports a study investigating online compliments of five-star hotels in Malaysia on TripAdvisor, which found that 'services' and 'staff' were part of the factors in guest
7 tips to reply to customer compliments: Choose the right sender. Be genuinely grateful. Accept the compliment. Be enthusiastic. Don’t overdo it. Give something back if possible. Ask your customer to spread the love.
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Sample Business Compliment Letter ABC Company Wonderful Avenue Prosperity, State USA REF: ABC Company Acknowledgment Dear Mr. Brown, The members of our company's, 1-2-3, Inc. team and I were very happy to meet with you last Monday, October 12. We would like to express our appreciation for the personalized presentation we received upon our arrival.
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